Sticker Ninja · Help & policies
Frequently Asked Questions
Straightforward answers about ordering, artwork, proofs and delivery.
Sizes, quantities and quotes.
Artwork and proof approval.
Shipping and order support.
Ordering
Can I choose a custom size?
Many sticker products offer custom sizing. Use the size options and limits shown on the product page; some products have fixed sizes.
What is the minimum quantity?
Minimum quantities vary by product. The product calculator shows the quantities available and updates the price for your selection.
Can I get a quote?
Yes. Contact us with the product, dimensions, quantity, artwork details and any required date.
Artwork & proofs
Which artwork file should I upload?
Use an original vector file where possible, or high-resolution artwork at the final print size. Follow the accepted formats shown on your product uploader. See the Artwork Guidelines.
What should I check in my proof?
Check spelling, size, orientation, shape, border and cut line. A screen proof shows the proposed layout; colours can differ from the final printed material.
What if the instant proof is wrong?
Request a manual proof or contact us before approving. An order waiting for a manual proof is not approved for production.
Can I send artwork after ordering?
Where the product offers “Email artwork later”, you can select it and send the file with your order number. Production must wait for usable artwork and any required proof approval.
Shipping & timing
Do you offer free shipping?
Eligible orders qualify for free Standard shipping from $60 and free Express from $100. Check the final service and charge at checkout. See the Shipping Policy.
Does Express shipping include rush production?
Express refers to the postage stage. Rush production is a separate option where offered. If a date is essential, contact us to confirm whether it is achievable before ordering.
Can I collect my order or ship internationally?
Customer pickup and international delivery are not currently offered. We deliver to Australian addresses, including Tasmania.
Help with an order
Can I change or cancel my order?
Contact us as soon as possible. What can be changed depends on the production stage. Custom orders do not qualify for change-of-mind refunds once materials are allocated or production has started; consumer guarantee rights still apply.
What if my stickers arrive faulty or damaged?
Email your order number, details and helpful photos to [email protected]. Read our Returns & Refunds Policy for the assessment and return process.
Need a hand? Ask a Ninja.
Send us your question and, if you have ordered, your order number. We’ll help you with the next step.
Contact the team